FAQs

When can I expect my order?

Your order is in good hands! We’ll make, pack, and usually deliver it within 4-5 business days. And if you spend over £45 (UK Only), we’ll ship it to you for FREE!

Are your candles natural or synthetic?

Our candles are 100% natural, eco-friendly, non-toxic, cruelty-free, and biodegradable in their natural state (unscented candles). They’re perfect for creating a cozy atmosphere in your home.

Are your candles handmade?

Each candle is individually hand-poured in small batches in Henley-on-Thames, Oxfordshire, England.

Why is my candle showing imperfections?

Please note that slight imperfections, and variations in appearance called “frosting” (small white spots on the candle surface) may rarely occur. The frosting is a natural effect that does not impact the performance of the candle in any way.

 What shipping methods do you use?

We use 2nd class Royal Mail delivery which usually takes 2-3 business days after dispatch. Please ensure that you check your address after placing an order. If your address is incomplete or incorrect, please get in touch as soon as possible to update your details. Otherwise, the parcel returned to us and you have to pay the delivery fee again since Royal Mail does not offer refunds for used services. Thank you for your understanding!

How do I get the maximum burn time from my candle?

Trim your wick to about ¼ inch before lighting, and place it on a coaster or ceramic surface to absorb excess heat. Be sure to burn your candle on a flat surface and away from drafty areas to avoid uneven wax pooling. When not in use, keep your candle out of direct sunlight and away from extreme temperatures.

How do I contact you?

We’re always here to help! If you have any questions, feel free to contact us via our website @waxelixir.com or email us at welcome@waxelixir.com. You can find us also on Etsy, Instagram, TikTok, or Facebook.

We hope this has answered some of your questions about our candles. If you have any more queries, feel free to contact us anytime. And don’t forget to check out our amazing range of candles on our website or social media. We’re sure you’ll find something you love!